Refund policy
Thank you for purchasing from Timeless Beauty.
Because our products are digital products delivered electronically, we do not accept physical returns. However, we want you to have a positive experience and will assist you if you experience a genuine issue with your purchase.
1. Digital Products
All Timeless Beauty digital products, including ebooks, guides, downloads, templates and other downloadable content, are delivered electronically.
Once a digital product has been successfully delivered or made available for download, it generally cannot be physically returned.
2. Refunds
Due to the nature of digital products, refunds are generally not provided for:
- Change of mind after purchase;
- Accidental purchases where the product has already been delivered or accessed;
- Failure to read the product description before purchasing;
- Failure to use or complete the product;
- Personal preference regarding the content, design or format; or
- Failure to achieve a particular result from using the product.
However, if you experience a genuine technical problem, receive the wrong digital product, receive a corrupted or incomplete file, or otherwise receive something materially different from what was advertised, please contact us so that we can investigate and provide an appropriate solution.
Depending on the circumstances, we may provide a replacement file, corrected product, access to the correct product, or a refund where appropriate.
Nothing in this policy limits any rights you may have under applicable South African consumer-protection law.
3. Incorrect or Missing Download
If you have paid for a product but did not receive your download or access instructions, please contact us as soon as possible.
Please provide:
- Your full name;
- Email address used at checkout;
- Order number; and
- A brief description of the issue.
We will investigate the issue and assist you with accessing your purchased product.
4. Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us with your order details.
We will review duplicate-payment requests on a case-by-case basis.
5. Refund Processing
Where a refund is approved, it will normally be processed through the original payment method used for the transaction, subject to the payment provider's processing times.
The time it takes for the funds to appear in your account may depend on your bank or payment provider.
6. How to Request Assistance
For any refund, replacement or technical-support request, please contact:
Email: timelessbeautyza@gmail.com
Please include your order number so that we can locate your purchase quickly.
Timeless Beauty reserves the right to review each request individually and to take reasonable steps to prevent fraudulent or abusive refund claims.
Cancellation Policy
Timeless Beauty sells digital products that are delivered electronically.
1. Cancelling an Order
You may contact us as soon as possible if you wish to cancel an order.
Because digital products may be delivered automatically immediately after payment, we cannot guarantee that a cancellation will be possible once the product has been delivered or access has been provided.
If your order has not yet been delivered or access has not yet been provided, we will make reasonable efforts to cancel the order where possible.
2. After Digital Delivery
Once a digital product has been delivered, downloaded or access has been provided, cancellation may no longer be possible, subject to any rights available to you under applicable law.
3. How to Request a Cancellation
To request a cancellation, contact:
Email: timelessbeautyza@gmail.com
Please provide:
- Your name;
- Order number;
- Email address used at checkout; and
- Reason for your cancellation request.
We will review the request and respond as soon as reasonably possible.
4. Consumer Rights
This cancellation policy does not remove or restrict any consumer rights that cannot legally be excluded under applicable South African law.