Shipping policy
At Timeless Beauty, we believe your shopping experience should be just as effortless after checkout as it is while browsing our collections.
Every order is carefully processed, checked and packaged before being handed to our delivery partners.
1. Where We Deliver
Timeless Beauty currently offers delivery within South Africa.
Delivery availability may vary depending on the destination and courier coverage.
If your address falls outside standard courier coverage, we may contact you to discuss an available delivery option.
2. Order Processing
Orders are processed after successful payment has been received and verified.
Before dispatch, orders may undergo:
1. Payment verification;
2. Stock confirmation;
3. Product quality checking;
4. Packaging; and
5. Courier handover.
Processing times may vary depending on product availability, order volume, promotions and public holidays.
3. Delivery Times
Estimated delivery times will be displayed at checkout or communicated to you where applicable.
Delivery times are estimates and are not guaranteed.
Actual delivery may vary depending on your location and courier operations.
Remote and outlying areas may require additional delivery time.
4. Order Tracking
Where tracking is available, customers may receive tracking information after their order has been dispatched.
Tracking information is provided to help you follow your parcel's journey.
Please note that tracking information is supplied by the courier and may take some time to update after dispatch.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
This should include, where applicable:
- Full name;
- Street address;
- Suburb;
- City/town;
- Province;
- Postal code;
- Contact number; and
- Any relevant delivery instructions.
Timeless Beauty is not responsible for delays or additional costs caused by incorrect or incomplete delivery information supplied by the customer.
6. Courier Delivery
Our courier partner may contact you using the contact information supplied during checkout.
Customers should ensure that someone is available to receive the parcel where required.
If a delivery attempt is unsuccessful, the courier may arrange another attempt or follow its applicable delivery procedure.
Additional charges may apply where a parcel must be redirected because incorrect delivery information was supplied.
7. Shipping by Product Category
Sneakers
Sneakers are carefully checked and packaged before dispatch to help protect them during transit.
Customers should inspect the parcel and product upon delivery.
Hair
Hair orders are checked and packaged carefully before dispatch.
Please inspect the hair before installation, cutting, colouring, washing or other alterations.
Fragrances
Fragrances are carefully packaged to reduce the risk of damage during transportation.
Customers should inspect fragrance packaging upon arrival and contact us promptly if there is visible damage.
Home Décor
Home décor items are packaged with reasonable care according to their size, shape and material.
Because décor items may vary significantly in fragility and dimensions, certain products may require specialized packaging or delivery arrangements.
8. Shipping Fees
Applicable shipping fees will be displayed during checkout or communicated before an order is finalized.
Shipping fees may vary according to:
- Delivery destination;
- Parcel size;
- Parcel weight;
- Product type;
- Courier service selected; and
- Promotional offers.
Where free delivery is offered as part of a promotion, the promotional terms will apply.
9. Delays
Timeless Beauty will make reasonable efforts to process orders promptly.
However, delivery delays may occur because of circumstances outside our reasonable control, including:
- Courier delays;
- Severe weather;
- Public holidays;
- High-volume shopping periods;
- Strikes;
- Road closures;
- Incorrect delivery information;
- Remote-area delivery;
- Natural disasters; or
- Other unforeseen events.
Where we become aware of a significant delay, we will make reasonable efforts to assist and provide available information.
10. Lost or Missing Parcels
If your parcel appears to be lost or has not arrived within the applicable delivery timeframe, please contact us.
We may need to open an investigation with the courier.
Please provide your:
- Order number;
- Name;
- Delivery address; and
- Tracking number, if available.
We will work with the relevant delivery provider to investigate the matter.
11. Damaged Parcels
If your parcel arrives visibly damaged, please photograph the packaging before opening it where reasonably possible.
After opening the parcel, photograph any damage to the product.
Contact:
timelessbeautyza@gmail.com
as soon as possible so that we can investigate and, where appropriate, assist with a courier claim or replacement.
12. Incorrect or Missing Items
If your order contains an incorrect or missing product, contact us as soon as reasonably possible.
Please include your order number and photographs of the items received where relevant.
We will investigate the matter and determine the appropriate resolution.
13. Multiple Products in One Order
If an order contains products with different processing or availability times, items may, where necessary, be dispatched separately.
If separate deliveries are required, we will communicate this where reasonably practicable.
14. International Shipping
International delivery may be introduced in the future.
Where international shipping becomes available, customers may be responsible for applicable customs duties, import taxes, clearance charges or other fees imposed by the destination country.
Such charges are generally outside Timeless Beauty's control.
15. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
Once an order has entered processing, packing or dispatch, cancellation may no longer be possible.
If the order has already been dispatched, you may need to follow the applicable return procedure.
Your statutory cancellation and consumer rights remain unaffected.
16. Contact Us
For shipping and delivery enquiries:
Timeless Beauty
Email: timelessbeautyza@gmail.com
When contacting us regarding an order, please include your order number so that we can assist you efficiently.
Timeless Beauty — carefully selected. Beautifully delivered.